Lead ServiceNow Engineer


Job ID 18-00272

Industry Computer/IT

Job Type Contract

Location Jersey City, NJ

Description

Summary:
We are looking for an experienced IT Service Management technical professional who is passionate to drive IT Service Management transformation. This is a key member of the Enterprise Tools team. It reports to the Director.
 

Responsibilities:
Serve as the subject matter expert of ServiceNow platform.
Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state.
Lead the requirements and design workshops, and implementation of ServiceNow ITSM.
Engage in day-to-day operational support and continuous capability improvement of HP Service Manager during transition.
Understand requirements from service management process owners and translate them into functional and technical requirements.
Prepare high & low level design of the technical requirements.
Collaborate with process owners to design, develop, test and implement HPSM change requests during transition with an eye towards future state ServiceNow implementation.
Assist with simplification and standardization of Tools and Processes.
Engage in on call support as needed.
Maintain adequate operational documentation and reporting.
Collaborate with ITSM process owners from IT and non-IT groups.



Qualifications

Experience:
6+ years of technical experience in the implementation, administration, maintenance and enhancements of IT Service Management tools such as ServiceNow, Service Manager, Remedy.
Hands-on experience with one or more implementation of ServiceNow ITSM and ITOM is required.
Experience developing on the ServiceNow platform including creation and/or customization of the core applications such as Incident, Change, Service Request, Service catalog, Asset, Configuration, etc.
Experience developing custom application within ServiceNow platform.
Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules.
Experience with scripting languages such as JavaScript, Angular.js, Perl, PowerShell.
Experience with integration of ServiceNow with HP Microfocus uCMDB is a plus.
Experience in waterfall and agile scrum methodologies are required.
Development/customization experience with Microfocus Service Manager – forms, workflow across service desk, incident, problem and change management modules.
Good understanding of ITIL.
Good functional understanding of all modules of Service Manager and Connect-IT required to support transition to ServiceNow.
Deployment, configuration and administration of other IT Service Management products such as Service Manager or Remedy.
Experience with backend SQL development is essential.
Configuration and maintenance of common web based applications on Apache, Tomcat, IIS is preferred.
 

Candidate Details:
Seniority Level - Mid-Senior
Management Experience Required - No
Minimum Education - Bachelor's Degree
Willingness to Travel – Occasionally
Education:
Prefer to have someone with a Bachelor's or Master's Degree in Computer Science or Information Systems
 

Screening Questions
Do you have HP Service Manager experience?
Why Work for company Union Bank, N.A.?
We are a financially strong and stable bank.
We value workplace diversity.
We are committed to the training and development of our employees.
Innovative vacation benefits.
We offer a matching 401k, a Retirement Plan, a variety of Flexible Health Benefits.